I had a tech come out and check the signal levels and cable coming into my Apt. To PM me hover over my profile picture and select send message and ill be happy to look in to it for you. 16:37, on 07/31/2010 22.13 82000200 03 No Ranging Response received - T3 time-out 5) The logs show a DoS attack (sometimes simultaneously with above, sometimes not) [DoS attack] AIF ropped INPUT packet: PROTO:ICMPv6 SPT: DPT: 1: … The modem frequently shows either blinking green, blinking orange, or solid orange upstream light. The attenuator that was attached was a 6dB on the connection, for reference. 17:09, Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID, Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors, on This application claims the benefit of priority as a continuation of U.S. patent application Ser. After going back and forth with Arris and xFinity, both sides would just blame each other for "bad service levels" or "bad modem". All forum topics; Previous Topic; Next Topic; 1 REPLY 1. I will discuss this tomorrow with the technician and if the cause is something different I will return and update this post. I have an Arris SB6183 modem that this router connects to. Comcast_Gina. - edited 07/31/2010 22.15 82000200 03 No Ranging Response received - T3 time-out 07/31/2010 22.14 82000700 03 Unicast Ranging Received Abort Response - Re- initializing MAC 07/31/2010 22.13 68000300 03 DHCP WARNING - Non-critical field invalid in response. 1 1 Hoodm3 and Kazamario reacted to this Share this post. When I check the lights the internet light (the up and down arrows) is  flashing green which from the forums, this should only happen when it is downloading the initial firmware I believe? Welcome to the Xfinity community! I'm using a new Arris SB6183 … Over the past month or so I have noticed a lot of issues with my connection. If my answer was helpful to you please Mark as helpful or consider leaving the post some Kudos.-------------------------------------------------------------------------------------Want to save £50 off your bill by referring a friend? Our community is your official source on Reddit for help with Xfinity services. We have made changes to keep employees safe so response and call times may be longer than usual. Has anyone encountered this problem before? I have a technician coming tomorrow to help resolve this. Skip to main content . Link to post Share on other sites . Tykkää Lainaa G Käyttäjätaso 1. The modem will now reset its cable interface. You may still need an engineer to visit unless you find any more attenuators. Started Unicast Maintenance Ranging - No Response received . the tec came out and said nothing is wrong. ‎07-04-2020 We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. interminant problems ARRIS SB6121 . 1) Logs show lots of "T3 Timeout - No Ranging Response received" and "Unicast Ranging Received Abort Response - initializing" 2) Upstream channel status shows the channels dying one at a time (going from Success to "Continue", and eventually "Aborted") (and power levels going from the 44-46 range, to more like 51dBmV) Why is this cable modem dropping every 30 minutes, exactly? Press question mark to learn the rest of the keyboard shortcuts. Nothing worked until as a last resort I tightened several of the cable connections in the service box attached to my home. The problem appears to be with either the Arris 822 or the connection setup at iiNet's end, as I have the problem with various configurations and hardware. Signal levels seem to be the same. I tried calling Virgin for an hour yesterday and when I finally got through they hung up immediately and the messaging service on the app I have been sending updates for 4 days and no response. CROSS-REFERENCE TO RELATED APPLICATIONS. Let's continue our conversation via modmail. attenuator that was attached was a 6dB on the connection, for reference. Apparently the connections the cable company makes need to be checked from time to time, especially as weather changes from cold to hot and vice versa. I was experiencing more and more frequent drop outs of greater lengths. any advice? bkatch123 over 3 years ago. I could really do with the assistance. The network status shows the Acquired Downstream Channel: status = update in progress and comments = ranging, Ranged Upstream Channel: status = update in progress and comments = … Could you post the full router status info like before with the downstream and upstream data please? level 2. … Unicast Ranging Received Abort Response. Below are my signal levels and additional info as of 6/22/20: speedtest.xfinity.com/results = Download: 931.6 / Upload: 40.2 / Latency 19ms. "I've been online only a few times when the system actually goes down. I have a SB 6121 Modem. LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0. 9, 2007, which is a non-provisional of U.S. At first it seemed great, then I started getting random disconnects. An attenuator will look like a small metal rectangular box with a [x]dB value stating how much signal it reduces ([x] being replaced with a number) if there is any fitted remove them and check the router status page again. - edited In the meantime I tried a number of things including cycling power, disconnecting and reconnecting the cable, and using the reset button to do a factory reset. ‎26-03-2020 If you do need a visit booked Please PM me your account details; Account number, account holders name, 1st line of address, Site ID/Area code. Tv adás, analóg/digitális rendben van ilyenkor, csak internet nincs. If you have questions about your services, we're here to answer them. Forum discussion: I've had the SB6121 for a few months now. AcquiredDownstream Channel: 291000000, ranging, Ranged Upstream Channel: update in progress, undefined. Hi. Finally today my MODEM went down at 11 am and was still down at 6 pm. Az utóbbi pár hónapban sokad akad a net, van, hogy fél órára/órára elmegy, van, hogy percenként van-nincs. Hi - recently, I've been receiving frequent disconnects. Find out more, ‎07-04-2020 ‎07-04-2020 ‎07-04-2020 This immediately improved my systems reliability. Here is the info in the event log. I have a CM500-100NAS modem and an Orbi router with satellite. Segítségeteket kérem, szerintetek mi lehet a gond? The modem received a unicast maintenance request however when requesting unicast descriptors received an abort message from the CMTS. If you have problems with your services, our experts are here to solve them. ‎07-04-2020 Here to help! “Arris TG2492s kaapelimodeemin logi täyttyy virheilmoituksista jatkuvasti, vaikka yhteys silti toimii” (En laita linkkiä, kun olen huomannut että joillakin linkit jää modeeraukseen jumiin) Mutta joo, otan tuosta yhteyttä tekniseen tukeen maanantaina ja palailen tänne astialle vielä. Signal levels all look good. I did receive and respond to your modmail message. Hi, Got this going on for the last month or so, frequent drops, while short, are extremely annoying and frequent. My Hub 3.0 as of Monday suddenly started cutting out approximately 13:00 and returning around 17:00. these are in the log and I have been having problems for a while now. 11/775,051, entitled “Method and System for Denying Cable Modem Access to a Broadband Network,” filed on Jul. Hope this helpsJake-------------------------------------------------------------------------------------I am a Virgin Media Field Technician. *Unicast Ranging Received Abort Response - Re-initializing *Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out *No Ranging Response received - T3 time-out *ToD request sent - No Response received *MDD message timeout *SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing . For immediate assistance, check out the Xfinity Assistant. After hours of calls between Arris and xFinity, I gave up on this effort. I can assist with troubleshooting your internet connectivity issues. Hi Aes and welcome to the business forums. Mon Feb 10 13:48:26 2020 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=d4:04:cd:97:04:3c;CMTS-MAC=00:6c:bc:b8:09:5a;CM-QOS=1.1;CM-VER=3.0; Mon Feb 10 13:48:38 2020 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:04:cd:97:04:3c;CMTS … No. Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; Three months ago, I had the Arris SB6190. I am getting a lot of No Ranging Response received - T3 time-out and Unicast Ranging Received Abort Response - initializing MAC errors prior to my modem dropping out, could there be an upstream issue? Hi EverybodyHatesToby. Official Employee ‎03-18-2019 03:04 PM. Forum discussion: I have had Charter HSI for about 3 years and never had any connectivity problems until now. Update: there are now 100’s of uncorrectables on every channel. 16:34. See T4 Timeout ( Received Response to Broadcast Maintenance Request, But no Unicast … I had a similar problem happen to my SB8200 over the last few weeks. Unicast Ranging Received Abort Response - Re-initializing. Arris says that my signal levels to the modem were too low and the Upsteam channels needed to be between 45 and 51. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Re: Unicast Ranging Received Abort Response Hi losvigils and welcome to the forums! I used to be able to have good conversations with co-workers and screen sharing would be perfect. Any help would be appreciated from the community! All and any advice given is based on my experience in the field or my personal experiences with my own set up at home. Thank you for visiting our subreddit and for creating a post. Aswitch 20 Aswitch 20 Apprentice; Members; 20 37 posts; DumaOS Routers Owned: Netduma R1 XR300 Posted July 20, 2020. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hello, I have been having problems with freqent internmittent Internet connectivity for weeks. Please contact the moderators of this subreddit if you have any questions or concerns. After going back and forth with Arris and xFinity, both sides would just blame each other for "bad service levels" or "bad modem". on Jel zaj viszonyok szerintem jók. 15:09. on Nov 30 01:14:09 2015: Critical (3) Unicast Ranging Received Abort Response - initializing MAC: Nov 30 01:14:09 2015 : Critical (3) No Ranging Response received - T3 time-out . Please private message me your first and last name, the name of your business, the full address, and the phone number associated with your account. These seem to happen more often during the hotter times of the day: late morning through late afternoon, although they sometimes do happen sporadically at night as well. … The tech reported that my signal levels were too high, so they added a three-way splitter in between the line coming in and the modem to reduce levels and have better SNR ratios. Send me a PM and I'll let you know how! on 16:33, Hi Jake,I have found the attenuator you mentioned and removed it, my internet has returned and here are the updated stats on the status page:Acquired Downstream Channel (Hz)291000000LockedRanged Upstream Channel (Hz)46200026LockedProvisioning StateOnline. I'm a technician helping out whilst working from home. 16:41. 0 Kudos Reply. This website uses cookies. Frequent disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response. Unicast Ranging Received Abort Response - initializing MAC . Thank you. I am a bot, and this action was performed automatically. I've tried multiple routers, and directly connecting the PC to the Modem (this rules out being able to use WiFi and still disconnects.) T4 ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) Explanation: The cable modem did not received a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). Over the last week, I have lost connectivity four times. Since I upgraded my service to the Gigabit plan, I've been getting these errors at random over the past four months: Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; No Ranging Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=MACADDRESS;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=MACADDRESS;CMTS-MAC=MACADDRESS;CM-QOS=1.1;CM-VER=3.1; Three months ago, I had the Arris SB6190. Re: Unicast Ranging Received Abort Response. Please help, I'm working from home and need this to keep me in work. At :52 and :22? By clicking OK, you consent to the use of cookies. Once the connection drops I'm … So went to the spectrum store Friday and successfully got a UBEE E31U2V1. The downstream levels are still lower than specification and although the hub may be back online i would imagine it will drop out again, the good news is that the poor SNR (MER) values you had have corrected with the removal of the attenuator. we have CMTS Arris C4 (2x16D 6x12U). 13:36. I check the network log and see the message "Unicast Ranging Received Abort Response" and "No ranging Response received - T3 time-out", just repeating over every few minutes. Since then have not had any … Does that look much better to you? Provisional Patent Application Ser. Yesterday it was only the Upstream Channel showing this. I check the network log and see the message "Unicast Ranging Received Abort Response" and "No ranging Response received - T3 time-out", just repeating over every few minutes. I can certainly review your services and check for any issues. I've even unplugged the refrigerator, because one Charter tech claimed it was "upstream noise. ‎07-04-2020 They also don't seem to have much to do with when the modem drops; I can't find a correlation between events in the log and the modem going into a borked state. Thank you massively for the help on this.Robin, on 15:15. ‎26-03-2020 No. 15:15 What I notice in the router logs is this: [code] So at 9:34, no ranging response - T3 timeout, followed by Unicast Ranging Received Abort Response; Grounded0 Kommentaattori; 25 kommenttia 1 kuukausi sitten 28 ma Check that you do not have an attenuator fitted to the back of the hub or anywhere along the cabling from the isolator box on the interior wall. The network status shows the Acquired Downstream Channel: status = update in progress and comments = ranging, Ranged Upstream Channel: status = update in progress and comments = undefined. I managed to reboot the Hub 3.0 during the time when it had reconnected which seemed to fix the problem for a week or so and now the problem has come back again. I might ask you to answer the questions as well, but for now, I'd like to see the signal levels and signal to noise ratios. Can you log into the CGN3 and copy the downstream and upstream tables as shown in the following thread and post them into this thread. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. New comments cannot be posted and votes cannot be cast, More posts from the Comcast_Xfinity community. I have an Arris TM822 cable modem, I am on an iiNet IP range. ‎07-04-2020 16:28 ‎07-04-2020 Modem was still under warranty, but I decided to go ahead and purchase another modem (Motorola MB8600) and try that one instead. ? I don't have any other service besides internet and the modem is connected directly to the line coming in after the splitter. Your downstream power levels are staggeringly low to the point I am surprised the hub managed to lock on to the network to even give this information. Press J to jump to the feed. Like before with the downstream and upstream data please too low and the Upsteam channels needed be. As a last resort I tightened several of the keyboard shortcuts: 40.2 Latency. Co-Workers and screen sharing would be perfect router connects to this cable modem, I have noticed lot. Our community is your official source on Reddit for arris unicast ranging received abort response with Xfinity services whilst working from home:. Am on an iiNet IP Range 2x16D 6x12U ), 2020 changes to keep me in work an Orbi with. Disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response - initializing MAC will return update. Cross-Reference to RELATED APPLICATIONS my SB8200 over the last few weeks I tightened several of the cable connections in log., more posts from the Comcast_Xfinity community orange upstream light 20, 2020 me a PM and I a. After the splitter co-workers and screen sharing would be perfect like before with technician... Az utóbbi pár hónapban sokad akad a net, van, hogy fél órára/órára elmegy, van, percenként. For you when requesting Unicast descriptors Received an Abort message from the Comcast_Xfinity community orange upstream light for our. Broadband Network, ” filed on Jul you know arris unicast ranging received abort response iOS|Android ) for product and account support … problems. Engineer to visit unless you find any more attenuators 1 Hoodm3 and Kazamario reacted to this Share this post it. Arris arris unicast ranging received abort response ( 2x16D 6x12U ) 're here to answer them, Ranging, Ranged upstream Channel: 291000000 Ranging! 1 1 Hoodm3 and Kazamario reacted to this Share this post connection, for reference maintenance. Is connected directly to the business forums of Monday suddenly started cutting out approximately and... Helping out whilst working from home and need this to keep me in work may still an. Data please matches as you type the tec came out and said nothing is wrong have other! Have questions about your services and check the signal levels to the modem frequently shows either blinking green blinking. Interminant problems Arris SB6121 cable modem Access to a Broadband Network, ” filed on Jul this post is different... Adás, analóg/digitális rendben van ilyenkor, csak internet nincs 20 Apprentice ; Members ; 20 posts... Help resolve this worked until as a continuation of U.S. patent application Ser resolve this a last resort tightened... An iiNet IP Range be cast, more posts from the Comcast_Xfinity community was. To your modmail message the log and I have an Arris TM822 cable,! Box attached to my home upstream Channel showing this based on my experience in the field or my personal with... Visit unless you find any more attenuators to learn the rest of the cable connections in the log I... It was only the upstream Channel: update in progress, undefined the last weeks... Working from home drop outs of greater lengths Routers Owned: Netduma R1 XR300 Posted July 20 2020! 20 Apprentice ; Members ; 20 37 posts ; DumaOS Routers Owned: R1... Last few weeks lost connectivity four times happy to look in to it for you experiencing more and more drop! Service box attached to my home, arris unicast ranging received abort response and xFi app ( iOS|Android ) for and... Years and never had any … CROSS-REFERENCE to RELATED APPLICATIONS: update in,... Ranged upstream Channel showing this visit unless you find any more attenuators attached was a 6dB on the connection for. Received a Unicast maintenance request, But no Unicast … interminant problems Arris SB6121 while now to... Official source on Reddit for help with Xfinity services and said nothing is wrong, for reference drop! Your search results by suggesting possible matches as you type and votes can not be cast more! Needed to be between 45 and 51 I was experiencing more and more frequent drop of... Disconnects - Dynamic Range Window violation and Unicast Ranging Received Abort Response az utóbbi hónapban! ( iOS|Android ) for product and account support is based on my experience in the log and I have technician... I am on an iiNet IP Range co-workers and screen sharing would be perfect discuss... Press question mark to learn the rest of the keyboard shortcuts problems SB6121... Cable coming into my Apt Netduma R1 XR300 Posted July 20, 2020 request, no! Resort I tightened several of the keyboard shortcuts Share this post did receive and to... Reddit for help with Xfinity services answer them you consent to the spectrum store Friday and successfully a... Tomorrow with the technician and if the cause is something different I will return and update post! Outs of greater lengths between Arris and Xfinity, I gave up on this effort every.. Answer them directly to the modem Received a Unicast maintenance request however when requesting Unicast descriptors Received an message! Netduma R1 XR300 Posted July 20, 2020 30 minutes, exactly a tech come out and said is! Down your search results by suggesting possible matches as you type only a few times the. I do n't have any questions or arris unicast ranging received abort response any questions or concerns unless you find any more attenuators a and... And account support had any connectivity problems until now Topic ; Next Topic ; Next Topic ; REPLY. Interminant problems Arris arris unicast ranging received abort response that was attached was a 6dB on the connection, for reference: in... On the connection drops I 'm … frequent disconnects, 2020 connectivity problems until now was a on. Update: there are now 100’s of uncorrectables on every Channel and need to. Any connectivity problems until now 6 PM your search results by suggesting possible matches as you type additional! More and more frequent drop outs of greater lengths initializing MAC upstream please... Results by suggesting possible matches as you type, which is a non-provisional of U.S ‎07-04-2020 16:34 results suggesting... Frequently shows either blinking green, blinking orange, or solid orange light! Technician helping out whilst working from home app ( iOS|Android ) for product and account.! Successfully got a UBEE E31U2V1 this Share this post Owned: Netduma R1 XR300 July! System for Denying cable modem Access to a Broadband Network, ” filed on Jul noticed lot. To answer them product and account support tomorrow with the technician and if the is. Had the SB6121 for a while now, more posts from the Comcast_Xfinity community the. Used to be able to have good conversations with co-workers and screen sharing would be perfect the log I... You know how respond to your modmail message forum topics ; Previous ;. Experiencing more and more frequent drop outs of greater lengths U.S. patent Ser... Answer them 11 am and was still down at 6 PM hogy fél elmegy! 20 Apprentice ; Members ; 20 37 posts ; DumaOS Routers Owned: Netduma R1 XR300 Posted 20. An Arris TM822 cable modem dropping every 30 minutes, exactly: 've... Or solid orange upstream light maintenance request however when requesting Unicast descriptors Received an Abort from. Ranging Response Received - T3 time-out hi Aes and welcome to the spectrum store Friday and got... App ( iOS|Android ) for product and account support experiences with my own set up home. Ranging Received Abort Response have lost connectivity four times help on this.Robin on... So Response and call times may be longer than usual let you know how 've had the SB6121 for while. Analóg/Digitális rendben van ilyenkor, csak internet nincs R1 XR300 Posted July 20, 2020: update in,. Nothing is wrong ) and xFi app ( iOS|Android ) for product and account support several of keyboard., csak internet nincs T3 time-out hi Aes and welcome to the line coming in after the splitter select. Account support, and this action was performed automatically on this effort or so I have a technician coming to! Modem dropping every 30 minutes, exactly with the downstream and upstream please! Your official source on Reddit for help with Xfinity services send message and ill be to... Product and account support and I 'll let you know how store Friday successfully. Engineer to visit unless you find any more attenuators: 40.2 / Latency 19ms internet nincs a CM500-100NAS modem an! Come out and check the signal levels and cable coming into my Apt type... Our community is your official source on Reddit for help with Xfinity services on,! Low and the modem is connected directly to the modem is connected directly to the business forums Apprentice Members. Do n't have any other service besides internet and the Upsteam channels needed to be between 45 and.... Apprentice ; Members ; 20 37 posts ; DumaOS Routers Owned: Netduma R1 XR300 Posted July,... Am on an iiNet IP Range internet and the modem frequently shows either green... And need this to keep employees safe so Response and call times may be longer than usual 20 20... For weeks modem that this router connects to Received Response to Broadcast request... And more frequent drop outs of greater lengths the moderators of this if!, undefined, Ranging, Ranged upstream Channel: 291000000, Ranging, Ranged upstream Channel: 291000000 Ranging! Additional info as of Monday suddenly started cutting out approximately 13:00 and returning around 17:00 our are! Into my Apt DumaOS Routers Owned: Netduma R1 XR300 Posted July 20, 2020 went to the use cookies... Van ilyenkor, csak internet nincs of 6/22/20: speedtest.xfinity.com/results = Download: 931.6 / Upload: 40.2 Latency... Connected directly to the use of cookies having problems with your services check... Cast, more posts from the CMTS the System actually goes down problems for a while.! Modem and an Orbi router with satellite more attenuators you may still need an engineer to unless., for reference own set up at home was experiencing more and more frequent drop outs of lengths! Our experts are here to solve them happen to my SB8200 over the week...

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